Transforming how businesses manage foot traffic and engage with their customers.
Nobody likes waiting in line. In today’s fast-paced world, an inefficient queue can be the difference between a loyal customer and a lost sale. Service Systems does not just understand this; the company has built its entire business around solving it. Service Systems is an industry expert in queueing, dedicated to transforming how businesses manage foot traffic and engage with their customers.
The local advantage: Proudly South African
When you partner with Service Systems, you are not just obtaining cutting-edge technology; you are investing in local innovation. Service Systems proudly designs and manufactures its hardware and software right here in Cape Town, South Africa.
What does this mean for its clients? It translates directly to massive cost-effectiveness. By eliminating hefty import costs, international shipping delays and currency exchange fluctuations, Service Systems is able to deliver world-class retail tech, including its advanced queue management solutions, at highly competitive rates.
This local approach ensures faster support, easier bespoke customisation to South African business needs and reliable, long-term value for your business.
Scalable solutions for every business size
Whether you operate a single local branch or a massive retail network, Service Systems technology is built to scale with you.
Linear/snake queue systems: The gold standard for guiding physical foot traffic efficiently, reducing walkaways and keeping checkout areas perfectly organised.
Advanced virtual and cloud queue management: For complex, high-volume environments, Service Systems’ advanced virtual systems eliminate the physical line entirely. Customers can wait on their own terms, while management gains access to real-time analytics and performance metrics.
A proven track record: Over 1 000 systems implemented
Service Systems does not just talk the talk; its footprint speaks for itself. To date, the company has successfully implemented over 1 000 queue systems across a wide variety of sectors.
Service Systems is fully equipped to handle massive, nationwide rollouts, perfectly demonstrated by its extensive work with retail and pharmacy giants like Clicks, Checkers and Medirite Plus.
Service Systems’ reach also extends far beyond South African borders. It is proud to have provided seamless queue management solutions to a rapidly growing network of clients across the wider African continent, empowering major cross-border enterprises and financial services like Unifi, alongside several other prominent international brands.
Back home, Service Systems’ specialised solutions have driven the customer flow at iconic tourist destinations and premier entertainment venues like the Table Mountain Aerial Cableway, Hartbeespoort Aerial Cableway and GrandWest Casino. Due to its systems being highly secure and incredibly reliable, Service Systems is also the go-to queue management partner for essential public and health services, including the Western Cape Government, GEMS, Mediclinic and Groote Schuur Hospital. Add in massive global and national names like Barloworld, Toyota, DHL, Metrofibre, iStore, Massbuild and SPAR, and it’s clear why Service Systems is one of the largest and most trusted retail tech ninjas of the industry.
Data-driven decisions:
Advanced reporting is not just about directing foot traffic; it is about understanding it. Moving customers efficiently is only half the battle. The other half is giving management the actionable insights they need to optimise operations. The company’s systems come equipped with powerful, built-in analytics and reporting tools designed to take the guesswork out of your service strategy.
Service Systems gives you full visibility into your customer flow with features that include:
Comprehensive KPI tracking: Monitor crucial metrics at a glance, including average wait times, active transaction and serve times, staff performance rates and visitor volumes per service category.
Real-time dashboards and live alerts: Stay proactive, not reactive. You can set acceptable waiting time thresholds for all branches. If a queue exceeds that maximum time, instant alerts are sent directly to branch and regional managers via mobile, allowing them to act quickly and resolve the bottleneck.
Automated and trended reports: Generate detailed reports daily, weekly or monthly. Whether viewed on Service Systems’ secure web dashboard or delivered straight to your inbox, you can dissect information by date, specific time period and location to strategically schedule staff during peak hours.
Connecting the dots with customer feedback: Service Systems seamlessly integrates its queue data with its Tellus Service Reviews and Customer Feedback Pads. This allows you to directly correlate queue times with real-time customer sentiment (like Voice of the Customer), giving you the complete picture of the customer journey.
With Service Systems, you are not just managing the line; you are capturing the data you need to consistently maintain exceptional service levels and drive long-term operational success
Let’s optimise your operations
Your business is not static, and your queueing technology should not be either. If you are ready to banish the bottleneck, streamline your service and give your customers the seamless experience they deserve, it’s time to upgrade.
Visit Service Systems at servicesystems.co to learn how it can take your customer flow to the next level.
Building on the success of its original high protein recovery drink, the Woodland’s Dairy’s brand has introduced High Protein Max (27g), alongside a reformulated High Protein Recovery (21g).
According to Marisa Maccaferri, marketing executive at Woodlands Dairy and First Choice, the expansion was shaped by local consumer insights and global wellness trends.
“People are increasingly choosing functional drinks with real health benefits. Protein leads this movement, and our High Protein is at the forefront, offering a range that makes it easier to get the right amount of protein, whether you’re focused on wellness, active living, or high-performance training,” she says.
High Protein Max (27g): A powerhouse for high-intensity athletes, packed with 27g of protein per 250 ml serving. Includes 6g+ of BCAAs, magnesium, eight B vitamins, calcium, and high energy. Designed to support muscle recovery, strength development and endurance at peak performance levels.
Thulile Memela, brand manager at First Choice, highlights the consumer-led innovation: “The feedback from athletes and active consumers shaped this evolution. They want better taste, more choice, and functionality they can trust.
“With High Protein Recovery and High Protein Max, we now offer a high-protein solution for everyone, whether you’re training hard, living actively, or simply making healthier daily choices.
“Recovery (21g) is low-fat, while Max (27g) is fat-free, both with no added sugar. Each product is developed with a flavour-first approach, delivering indulgent taste profiles that consumers will love to enjoy.”
She adds that the new formulations directly align with the rising demand for functional nutrition: “South African consumers are more educated and proactive about their health, looking for clean labels, protein-rich diets, and on-the-go wellness. High Protein delivers a convenient, locally made, and nutritionally powerful solution for modern lifestyles.”
In collaboration with NPD food scientists and flavour experts, the team perfected the balance of taste, texture, and nutrition by using Milk Protein Concentrate (a 20% whey, 80% casein blend) to deliver both fast and slow protein release.
The range features consumer-favourite flavours such as Double Berry, Peanut Butter, Chocochino, Strawberry, and Salted Caramel, the latter added in response to strong demand for indulgent yet functional options.
The range will be available at leading retailers such as Checkers, Dis-Chem, Pick n Pay, Spar, pharmacies, as well as online through Takealot, Uber Eats, and selected convenience stores.
Recommended Retail Prices (RRP) – 250ml:
High Protein Recovery (21g): R24.99 – High Protein Max (27g): R43.99
Maccaferri concludes: “High Protein is a perfect example of Woodlands Dairy’s innovation strategy in action. Every product is developed with our consumers in mind. The range is sustainably produced in South Africa, supporting local farming and employment, and packaged in 100% recyclable cartons.
“Our goal is simple – to deliver accessible, high-quality nutrition to everyday South Africans while continuously improving taste, health benefits, and sustainability.”
LACO has warned that rising unemployment and alleged labour abuses could fuel an explosion of xenophobia. Image: Supplied
The newly formed Labour and Civic Organisation (LACO) has warned of an explosive outburst of xenophobia if business owners fail to address concerns around joblessness.
In an exclusive interview with IOL, LACO spokesperson Mthobisi Shinga detailed how the organisation has exposed the rife exploitation of illegal foreign labour and the failure of businesses to employ South Africans — a recipe, he says, that’s a ticking time bomb.
“What employers fail to understand is the direct correlation between crime and unemployment,” explained Shinga.
“Fix unemployment, and you fix crime. That’s a link you can’t ignore. We want to lift South Africans out of poverty and into sustainable, fair employment. We cannot have a country which fought against injustice only for workers to continue to be exploited while nothing is done. That’s a time bomb. Xenophobia is brewing, and if employers fail to address it now, those frustrations will explode.”
MK Aligned Labour and Civic Organisation (LACO) Spokesperson Mthobisi Shinga. Image: Supplied
The organisation is aligned with the uMkhonto weSizwe (MK) party and burst onto the scene last August. It has grabbed attention with its confrontations with businesses and warnings of shutting down premises if labour rules are not complied with — mostly relating to illegal workers.
Most recently, LACO issued a notice to China Mall in Springfield Park, warning of a complete shutdown unless local South Africans were hired.
Business owners have expressed outrage with the confrontations with LACO – accusing them of acting as labour representatives, which they were not. “They have no authority to just barge into a private business and start asking questions. They have absolutely no right to do so,” said one Durban business owner.
But, Shinga defended their actions, arguing they were acting in the interests of worker rights – but denied they approached owners in a confrontational way.
“What people need to know is we don’t go into businesses gung-ho like thugs, as some of the media make us out to be,” explains Shinga.
“We have a proper process. We receive complaints from workers or are made aware of labour non-compliance in a business. We then call the owner or send a formal email requesting a meeting. This is done to address the issue and resolve the concerns. It is only when our attempts to communicate are ignored that we mobilise our members and picket at the premises, which is legal. That is always the last option after we exhaust all attempts to sit with the owner and come to a solution.”
The organisation warned that it is eyeing major retailers, as many factories blame them for the low pay to workers.
“We’ve visited factories, especially in Newcastle, where there are sweatshops. Workers are not allowed to leave the premises. They work and live on site like prisoners. There’s even a cook who feeds them. Most of these workers are illegal foreigners earning R250 a week! When we question the factory owners, we are told that their customers — major retail stores — only pay R15 per T-shirt, the same amount they’ve been paying for the past five years. These are things we need to confront, because it then becomes a vicious cycle,” he added.
The 31-year-old is passionate about worker rights — but equally passionate about adopting a sit-down approach to employers.
“You know, most of the time, employers approach us with arrogance. We are only respected after we picket or they see our numbers; then they want to sit and talk. It can’t be. We email, we engage, we try to contact them and are just ignored in most cases. Employers must come to the party. We are not here to say foreigners out. Those are our brothers and sisters from Africa. But let’s prioritise South Africans so we can fix crime and grow our economy,” says Shinga, who was a key figure in the Fees Must Fall movement in 2015 — and also a former EFF member.
In the coming local elections, Shinga is convinced MK will make a clean sweep. “As a pro-worker civic body, we are working hard on the ground to mobilise communities and MK is going to lead most metros, including eThekwini,” said Shinga confidently.
Admitting the civic body is not a trade union, Shinga said it worked with several unions when taking issues to court.
“We’ve had enough success stories, as we are backed by a few trade unions. We are moving into a more formalised structure where membership will open at just R50 per month, but regardless of whether you can afford it or not, we will continue fighting for workers’ rights,” he added.
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Walmart Announces Plans to Open 21 New Stores Across Gauteng KwaZulu Natal and the Western Cape in South Africa
Walmart is making a bold move in South Africa, unveiling plans to open 21 additional stores after launching its third outlet in Boksburg this week.
The U.S. retail giant aims to cement its presence across three key provinces: Gauteng, KwaZulu-Natal, and the Western Cape, signaling a serious commitment to reaching more South African shoppers.
The company emphasizes its mission to offer “affordable, high-quality merchandise” to local consumers while reshaping its footprint in the country.
With this accelerated rollout, Walmart is clearly aiming to become a household name nationwide, not just in major cities.
Expansion Comes Amid Game Store Closures
Interestingly, Walmart’s push coincides with its South African subsidiary, Massmart, considering the closure of about 20 Game stores.
Reports suggest some of these outlets might be converted into Walmart locations, while others could be shuttered entirely.
In KwaZulu-Natal, stores in cities like Amanzimtoti, Ballito, Richards Bay, Pietermaritzburg, and The Pavilion may see changes.
Massmart, however, reassures that this is not the end for the Game brand—the affected stores represent only a small fraction of its 122 outlets nationwide.
The strategy seems aimed at modernizing and consolidating retail offerings rather than abandoning the brand entirely.
Boksburg Store Launch: A Family-Friendly Affair
The third South African Walmart will open at Eastpoint Shopping Centre in Boksburg on Saturday, 28 February 2026.
This store also replaces a Game location that closed in mid-2025, marking the continuation of Walmart’s strategy to take over former retail spaces.
Launch day promises more than just shopping—family-friendly activities and special promotions will greet early visitors, making it a community event rather than a typical store opening.
Walmart clearly wants to build excitement and loyalty from day one.
The Strategy Behind Rapid Growth
Since opening its first two South African stores at former Game sites in Clearwater Mall and Fourways Mall in November 2025, Walmart has shown no hesitation in aggressively expanding.
With 21 new stores planned, the retailer appears determined to create a strong national footprint quickly.
This strategy comes at a time when retail in South Africa is evolving rapidly, with online shopping trends growing and brick-and-mortar chains facing intense competition. Walmart’s approach of using existing commercial spaces and rebranding them allows a fast, cost-effective expansion that could position the company as a dominant player in local retail.
Economic Context and Opportunities
South Africa’s retail sector is competitive, but Walmart is entering at a time when consumers are actively seeking affordable goods without compromising quality.
By targeting key provinces with high population density and urban growth—Gauteng, KwaZulu-Natal, and the Western Cape—Walmart is positioning itself where demand is strong.
This move could also provide employment opportunities in the regions where stores open, which may be particularly important in areas like Richards Bay or Pietermaritzburg, where retail jobs can contribute significantly to local economies.
What’s Next?
Over the next few years, South Africans can expect to see Walmart’s footprint grow rapidly.
Massmart may continue converting Game outlets to Walmart stores, while some underperforming locations may close or rebrand.
Observers will also be watching how Walmart balances expansion with competition from established local retailers like Shoprite, Pick n Pay, and Spar.
Additionally, consumer response will be crucial—if Walmart can win over price-sensitive shoppers with strong promotions and reliable service, it may become a major player in South African retail faster than expected.
Summary
Walmart is clearly serious about South Africa, opening its third store in Boksburg and planning 21 more across Gauteng, KwaZulu-Natal, and the Western Cape.
The move comes alongside potential Game store closures and conversions, signaling a major reshaping of the local retail landscape.
For consumers, it promises more affordable products and convenient locations; for employees and communities, it could mean new jobs and opportunities.
The National Union of Mineworkers (NUM) has voiced its opposition to the proposed transfer of transmission assets to an independent Transmission System Operator. Image: File
The National Union of Mineworkers (NUM), currently at loggerheads with Eskom in a wage negotiation standoff, has voiced its opposition to the proposed transfer of transmission assets to an independent Transmission System Operator (TSO).
The union is calling for urgent labour consultation before any further steps are taken.
The union said it had noted the directive issued by President Cyril Ramaphosa in his State of the Nation Address (SONA), instructing that the assets of the National Transmission Company South Africa (NTCSA), a wholly owned subsidiary of Eskom Holdings, be transferred to a fully independent TSO outside of Eskom Holdings. NUM argues that the Energy Regulation Amendment Act does not provide an explicit empowering provision for such an end state of ownership.
Citing inadequate labour consultation, NUM said that when NTCSA was separated from Eskom in July 2024, organised labour was not meaningfully consulted. The union subsequently lodged formal disputes with Tokiso Dispute Settlement, which remain unresolved and are currently at the appeal stage.
“The announcement of a further and far more significant step — transferring strategic assets to an entity outside the Eskom group — raises the stakes considerably. NUM insists that structured and substantive engagement with organised labour must take place before the National Energy Crisis Committee (NECOM) finalises any proposals,” said NUM’s Energy Sector Coordinator, Khangela Baloyi.
Baloyi said labour is calling for written, binding guarantees that no employee will be worse off as a result of the restructuring. Employees currently within NTCSA were transferred on existing Eskom Holdings terms and conditions and remain members of the Eskom Pension and Provident Fund (EPPF).
“Moving assets to a fully independent TSO creates unresolved questions regarding the continuity of pension arrangements, medical aid, housing allowances and other conditions of service,” he said.
NUM also objected to financial risks being shifted onto workers. According to Eskom CEO Dan Marokane, transaction advisers have indicated that the proposed transfer could trigger cross-default provisions affecting approximately R400 billion in debt exposure.
The union noted that Eskom Holdings would require compensation for the transfer of transmission assets, estimated at approximately R100 billion — bringing the total potential exposure to about half a trillion rand in the quest to establish an independent TSO.
“These financial realities highlight the scale of risk and complexity involved. Any instability arising from a poorly managed transition — including debt restructuring, compensation funding or tariff impacts — will ultimately affect employment levels, operational capacity, energy security and affordability for the public,” Baloyi said.
